Have problems or need to get help?
- 1.Please read the Documentations page of the app first before asking the community or support for help. All topics of the app have been described in an easy-to-follow guide to help you solve issues quickly and with confidence.
- 2.If you are still encountering problems, feel free to ask the community or moderator of the Telegram group. To do so, open the side menu and click on “Ask the community”. A popup with some important information comes up. Please read it carefully and confirm you have understood to never share your seed phrase, private keys, or other personal information. Join the Telegram group and ask for help. Moderators will never write you direct messages first.
- 3.You can also write an email explaining your issue. Open the side menu and click on “Email Us”. Confirm the guidelines on the popup and fill out the email. Please note, that it can take up to 3 working days to resolve email requests.
- 4.Only follow the links to ask for support within the app to be sure you are using the correct channels.