# Have problems or need to get help?

1. Please read the Documentations page of the app first before asking the community or support for help. All topics of the app have been described in an easy-to-follow guide to help you solve issues quickly and with confidence.
2. If you are still encountering problems, feel free to ask the community or moderator of the Telegram group. To do so, open the side menu and click on “Ask the community”. A popup with some important information comes up. Please read it carefully and confirm you have understood to never share your seed phrase, private keys, or other personal information. Join the Telegram group and ask for help. Moderators will never write you direct messages first.
3. You can also write an email explaining your issue. Open the side menu and click on “Email Us”. Confirm the guidelines on the popup and fill out the email. Please note, that it can take up to 3 working days to resolve email requests.
4. Only follow the links to ask for support within the app to be sure you are using the correct channels.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.liquidus.finance/liquidus-wallet-app/have-problems-or-need-to-get-help.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.